Districts are the de facto front-end of government where most G2C interaction and bulk of citizen centric services are delivered. As such, there was a felt need to improve this experience and enhance efficiencies of the various departments at the district level to enable seamless service delivery to the citizen. The project scope is to integrate various departments of the districts to provide seamless services to the citizens.

For successful implementation of e-districts, the redesigning of the existing processes and delivery mechanism to facilitate an efficient and effective service delivery structure, has been identified as a key activity.

The objectives of the MMP include backend computerization to enable efficient delivery of government services and to proactively provide a system of spreading information on the Government schemes, planned developmental activities and status of current activities.

Front ends under the scheme are only to be built at District, Tehsil, Sub division and block level, in the form of citizen facilitation counters. Village level linkage would be established through Common Services Centres for delivery of services.

Indicative services planned to be delivered through this MMP include:

• Certificates: Creation and distribution of certificates for income, domicile, caste, Birth, Death etc
• Licenses: Arms Licenses etc
• PDS: Issue of Ration Card etc.
• Social Welfare Schemes: Issue of old age pensions, family pensions, widow pensions etc.
• Complaints: related to unfair prices, absentee teacher, non-availability of doctor. Online filing and receipt of Information relating to the Right to Information Act.
• Linking with other e government projects: Registration, Land Records, and Driving Licenses etc.
• Information Dissemination: Disseminating Information relating to government schemes, entitlements etc.
• Assessment of taxes: Property tax, and other government taxes
• Utility Payment: Payments relating to electricity, water bills property taxes etc.