The Passport Seva Project is intended to transform the delivery of all passport-related services across the country, with accent on process efficiency, citizen focus, employee productivity and system transparency. This transformation is sought to be achieved by introducing information and communication technologies in citizen-facing processes identified for aggregation in the proposed Passport Facilitation Centers (PFCs) and in service-oriented processes streamlined for efficiency at existing passport offices. The project is being implemented in the public-private partnership mode.

The new passport issuance system will be designed, developed, implemented, and operated in accordance with a service oriented approach.