With a view to improve services to customers in the General Insurance sector, this MMP has been conceived. The objectives of the MMP are:

• To facilitate customer service through education, information, speedy processing of claims and online issuance of policies on web
• To provide automated grievance reporting and redressal facility to customers
• To create and enlarge business opportunities
• To create holistic database of insurance users,
• To integrate insurance database with other government database to analyse social security aspects and facilitate service delivery