•· Non-interactive: to provide updated information on pension issues and
•· Interactive part: to monitor grievance redressal at three levels, viz
•· Central level in Departmental of Pension & PW (nodal point),
•· Central Ministries/Department level and
•· Pensioners' Associations level (field level).
All the three levels would be interlinked. Pensioners registering grievances on the portal would get unique access code, which would help him/her monitor progress of his case. The designated Nodal officer at the level of Department of Pension & Pensioners' Welfare and at the level of Central Ministry/Department would also be able to monitor the progress.
The expenditure for providing S/w, H/W, phone etc. to pensioners' Associations would be made by Department of Pension & Pensioners' Welfare through recurring and non-recurring grants. The Central Ministries/ Departments would meet such expenditure on their own. The mechanism would be operated initially in phased manners covering larger cities in some states. The design and software for the portal is being developed by the NIC who have been engaged for this purpose.
This MMP comes under Ministry of Personnel, Public Grievances and Pension.