NISG undertakes projects in the following
three areas of e-Government:
1) Architecture & Standards
2) Consultancy on e-Government projects
3) Training and Change Management
The
Government of Karnataka (GoK) has been keen on
providing integrated services to the citizens deploying
the tools of Information and Communication Technology
(ICT) so as to enhance speed, certainty, transparency
and efficiency in providing various government services
to the citizens through the concept of ‘One-Stop-Shop’.
It has been decided to implement an Integrated Citizen
Services Project called Bangalore-One (B1) on the lines
of a similar project implemented elsewhere.
The implementation of a citizen-centric process like
B1 is complex - involving the coordinated efforts of
several agencies in a consistent manner. The Government
of India and GoK have requested NISG to play a lead
role in the implementation of the B1 Project.
The responsibilities of the various agencies in the
implementation of B1 are described below.
Responsibilities of NISG
NISG will assume
the responsibility of overall conceptualization, providing
consultancy services to GoK and also fund some of the
components of the projects in keeping with the overall
policy of the ICTD project, currently under implementation
by NISG.
Responsibilities of GoK
GoK plays a key role
in the successful implementation of B1. The responsibilities
of GoK include Approval of the Detailed Project Report,
Policy decisions emanating from the DPR, Site preparation,
Manpower deployment & training and co-ordination
with the Govt. Deptts. amongst others.
Responsibilities of PPP Partner
B1 is proposed to
be implemented in a Public Private Partnership (PPP)
Model. The partner would be selected through an Open
Bid Process. The business model will be based on a transaction-based
service charge payable to the service partner. The service
charges will be paid either by the participating departments
or the citizens depending on the nature of the transaction.
Keeping this broad structure in view, the responsibilities
of the private partner to be selected are spelt out
below :
Design,
development, testing and installation of a secure,
scalable Application Software system for B1
Procurement & installation of the Hardware
and Networking
Setting
up 15 Integrated Citizen Service Centers
Providing
integrated services to the citizens in conformance
with a Service Level Agreement(SLA)
Implementation
of a comprehensive security policy in respect of
the digital systems.
Current Status of the Project
The Bangalore one project has been succesfully launched on 2 April, 2005 with 14 service centers providing 24 different services to citizens of Bangalore.
From BCC, BESCOM, BSNL, BWSSB, police, RTO, passport, stamps and registration - all these services are provided under one roof.
The offical portal for Bangalore one is www.bangaloreone.gov.in
